Terms & Conditions
1.0 Basic Terms – The Services:
1.2 You hereby warrant that you alone are responsible for your use of the Services, for any Content or feedback you post to the Services, and for any consequences of those postings. The Content you submit, post, or display could be viewable by other users of the Services and you should only provide Content that you are comfortable sharing with others and which do not cause distress, alarm or otherwise offend other users or persons (whether living or dead). This website is intended for use by persons aged 18 years and over, unless a responsible parent or guardian can act for you and give such consent on your behalf.
1.3 You hereby warrant that you have legal capacity to form a binding contract with us. If you are accepting these Terms and using the Services on behalf of a company, organisation, partnership, co-operative, government, or other legal entity, you declare and warrant that you are authorised to do so. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations applicable to your country of domicile.
1.4 We act as a supplier of hair loss information and treatments. The Users may read passively or can open an account with Us and transact business. We are the suppliers of our own rigidly tested quality controlled products. We may also at times offer other carefully sourced goods and services for sale to Users of the website. The Goods and Services we provide continually evolve and the form and nature of the Services we offer may alter or change from time to time without prior notice being given. We reserve the right to alter, suspend, stop or otherwise change the provision of our Products or Services, to either individual or all users at our sole discretion at all times.
1.5 The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of such information on the Services are subject to change. You agree that we can exercise our right to display and offer such services at our sole discretion.
2.0 Our Services, Products, Provision & Content:
2.1 We are committed to providing a safe, educational, informative, personally consulted and enjoyable experience for users of our Services. All Content or feedback, whether publicly posted or privately, is the sole responsibility of the person who originated such Content. We may not monitor or control all the Content which is posted via our Services and do not take responsibility for such Content. Any use or reliance on any Content or materials or product information posted via our website or obtained by you through the Services is your responsibility and at your own risk.
2.2 In any event, we do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content, advertisement or communications posted via the Services or endorse any third party opinion/s announced, posted, discussed or otherwise posted via our Services. You agree and warrant that you will not publish, post or otherwise display, or cause to be published, posted or displayed, any content that might infringe any applicable laws, regulations or third party rights, and that you will not use or originate any material which is obscene, indecent, pornographic, seditious, offensive, sexist, homophobic, defamatory, threatening, liable to incite racial or religious hatred, menacing, blasphemous, in breach of any third party intellectual property rights, and you warrant that any third party material used is not illegal to use. You may not publish or cause to be published via our site, any material which is harmful, deliberately inaccurate, libellous or otherwise inappropriate, or in some cases, material which is otherwise deceptive or purports to represent the identity of another person, body or legal entity.
2.3 Under no circumstances will we be liable in any way for any Content claims, including, but not limited to, any errors or omissions in any such Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.
2.4 This website and our featured publication “How to keep your hair… a guide for women”, contains information about hair loss and suggested restoration techniques. The information is not meant to constitute actual medical advice, and should not be treated as such.
2.5 You must not rely on the information solely as an alternative to medical advice from an appropriately qualified professional. If you have any specific questions about any medical or specific dietary issues, you should consult an appropriately qualified medical professional or your own GP. If you have any concerns about your professional medical care or any medical condition, we advise you strongly to seek the further advice of your Doctor or GP. We do not accept any responsibility in relation to any self-diagnosis or self-medication or self-treatment using any of the information contained within this website, our book or our guides
2.6 If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard any medical advice, or discontinue any medical treatment because of any information conveyed in this book, our website or guides.
2.7 To the maximum extent permitted by applicable law, we exclude all representations, warranties, undertakings and guarantees relating to the contents of this website or our featured book. We do not represent, warrant, undertake or guarantee: that the information is correct, accurate, complete or non-misleading; that the use of the guidance in the book will lead to any desired outcome or result; or in particular, that by using the guidance in our website, our products or our featured book you will definitely achieve hair growth or reversing or restorative effects. Your expectations should remain reasonable, as any and all results following our suggestions will depend entirely upon individual circumstances, age, health regimes, diet and physiology.
2.8 We will not be liable to you in respect of any special, indirect or consequential loss or damage whilst using any guidance or suggestions contained within this website our guides or featured book. In this disclaimer, “we” “us” and “our” refer to both Sara G Allison the author of our featured book and/or “Hair Today More Tomorrow Limited”, a company registered in England and Wales under registration number 08198910, and which has its principal place of business at 10 Harley Street, London, W1G 9PF, United Kingdom.
2.9 We reserve the right to edit, prevent or remove any posting or advertisement in our absolute discretion, which we believe violates our guidelines, or which we consider to be undesirable, or if requested with genuine cause for concern or complaint from any individual, celebrity, organisation, legal entity or court order.
3.0 Your Rights Under these Terms:
3.1 At all time you retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services however, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute any such Content in any and all media or distribution methods (now known or later developed).
3.2 You agree this includes the right for Us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organisations, entities or individuals who may partner with Us for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such Content use. These additional uses by us or other companies, organisations may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through our Services.
3.3 Your Content may be shortened or adapted by Us in order to transmit, display or distribute it over computer networks and in various media in the best possible way and appearance, or to enable it to conform or otherwise adapt to any requirements or limitations of any networks, devices, data storage, services or media.
3.4 You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and if you do not have the right to submit Content for such use, it may subject you to personal infringement liability. We will not be responsible or liable for any use of your Content in accordance with these Terms. You hereby warrant that you have all the necessary rights, power and authority necessary to grant the rights granted herein to any Content that you submit.
4.0 Your Use of our Services, IP Rights, Delivery & Refunds:
4.1 At our sole discretion, and for an indeterminate time, we give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software that is provided to you to use our Website and Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services only in the manner permitted by these Terms. We reserve the right to withdraw such permission to use at any time, in our absolute judgement.
4.2 All right, title, and interest in the Services (excluding the aforementioned Content provided by our users) are and will always remain the exclusive property of HTMT and any licencees. The Services may be protected by copyright, trademark, and other laws. Nothing in the Terms gives you an absolute right to use our name or any trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding the Services is voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation, acknowledgement or recompense to you.
4.4 We make a charge to Users of Our Services for the goods and products featured and bought, of the transaction value adding the appropriate shipping/ delivery costs. Such charges are automatically generated by our system and notified to you. You hereby agree that you will pay these charges to us. We may also make available advertising opportunities to our featured trading partners at the relevant advised rates, which may vary depending on the size and the page positioning requested. You hereby agree that you will pay any and all advertising costs due to Us.
4.5 Regarding delivery of items and any returns or refunds, all Products ordered via our website are despatched directly to the Customer via our delivery partners. The delivery and shipping facility will be provided by a variety of different shippers (e.g. DHL, UPS, Royal Mail etc), and the method of delivery will be applied in the best way according to their Order form. The delivery service will collect goods and then deliver it to the Buyer (“Customer”). The cost of shipping is charged when the Customer pays for the product. HTMT takes no liability for any of the goods shipped through the shipping companies, and in the event of any loss or damage, any dispute will have to be raised with the Shipping company or the Supplier directly. If it can be shown that any damage or wrong orders have been supplied by HTMT, you shall be entitled to a refund or replacement at our discretion, upon return of the damaged goods to Us. Our Customer Services Dept can advise you accordingly if you have any dispute or complaint. Buyers can also raise any issues regarding failed or late delivery times or losses/ damages directly with the Shipping agents, for which HTMT takes no liability.
4.6 As all Products and or services are ordered and supplied directly between Buyer and Our website, you do have some protection under the Consumer Contract Regulations or Direct Selling Regulations in respect of any transaction. In the event of any disputes or return or refunds of goods/Products, you should acquaint yourself with the returns policy of the Supplier.
4.7 In any event and at all times, no refunds can be given in respect of any advertising or sales banners placed on our website. As these are individually crafted for the individual advertiser, they are classed as customised or bespoke services and are incapable of being afforded any refund under the CC Regulations or the DS Regulations, unless there is a clear error or mistake in their construction by us, ie wrong information displayed or advertised which was not in line with the information You supplied to Us.
4.8 We regret that due to international postage restrictions on the transfer of liquids, we are unable to accept orders from or ship to non UK customers, any item which is a Rejuvenating Cream, Shampoo, Conditioner or Scalp Lotion.
4.9 Cancellations & Refunds:
4.9.1 Whilst every effort has been made to ensure that all descriptions of Services available from our site correspond to the actual Services and goods offered, We are not responsible for any variations or errors in these descriptions.
4.9.2 Where appropriate, you are required to select the correct level of ordering and delivery services You require. Our delivery charges are set out clearly on Your order page and will be added to Your basket prior to purchase. We cannot discount or combine postage where such facility does not exist.
4.9.3 We accept no responsibility if you make an error in ordering by mistake and find later it is not fit for your purpose, if the goods have been opened and/or used.
4.9.4 The person completing the online order is the Customer, and is responsible for the payment of the goods and giving the correct postal details for delivery. You agree that until paid for, any goods belong to HTMT. At that point, both the title (ownership) and responsibility for the goods passes to You and becomes Your property, unless they are being returned to Us during the “Cooling off” period, when the title to the goods reverts to Us. In such instances, You agree to take good care of the goods on Our behalf whilst in Your care.
4.9.5 We are not responsible if you give the wrong delivery address details, and your goods are despatched there due to Your error, and classed as ‘lost in post’. You alone will be responsible for retrieving the goods at your own expense and time. Once a package is shown in tracking as being successfully delivered, we cannot process or re-ship replacements unless you can provide us with written evidence of non-receipt of your Order.
4.9.6 Any ‘loss’ will only be confirmed as lost once the relevant postal carrier has registered the item as lost. If the postal carrier or courier service cannot deliver the package to you at the address you provided on Your order, it is your responsibility at Your cost to retrieve the package at the local post office or depot or to call/contact them and have it re-delivered.
4.9.7 Any Products shipped outside of the United Kingdom may be subject to additional sales tax and duty charges. We are not responsible for any sales taxes, customs duties or other taxes charged by any customs department. Kindly check with the customs organisation in your own home country, regarding any policies and possible extra charges. You must comply with all applicable laws and regulations of the country for which Our Products are being despatched to. We will not be liable or responsible if you break any conflicting laws or restrictions on import.
5.0 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within 7 days of your informing Us.
5.1 We aim to deal with all refund requests in a transparent and fair way. Under the Consumer Contract Regulations (incorporating the Distance Selling Regulations), You have a legal right to cancel an order for items sold via Our website during the so called “Cooling Off” Period set out below. This means that, during the Cooling Off Period, if you change your mind or for any other reason you decide you do not want benefit from Our Products, you can notify us of your decision to cancel the order and you are entitled to a full refund of the purchase price of any unopened, saleable, and unused products purchased within this time period. This excludes any programmes or plans or combination treatments that have been specifically formulated and designed for you as an individual and which are therefore clearly ‘customised’ items. Our book is also exempt from the DS Regs.
5.2 We will process the refund due to you within 14 (fourteen) days of receiving Our products back from You, but in any event, in accordance with your consumer rights. Your legal right to cancel will end fourteen (14) calendar days from the date Our Products are delivered to You.
5.3 To receive a refund you MUST report your cancellation/refund request to our Customer Services Department within the said Cooling Off Period. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. Such refunds do not apply to any “Consumables”. or Customised items which as “Consumable items” are not sold under any warranty, nor are they eligible for any refund. Your statutory rights are not affected by these conditions.
5.4 With the exception of faulty or mis-described goods, requests for a refund made after the Cooling Off Period (for the purchase price and delivery costs of any of our Products) will be denied. As a consumer, you have legal rights in relation to Goods that are faulty or not as described under the Sale of Goods Act (UK only).
5.5 Further advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights. If you have returned our Products to us because they are faulty or mis-described, we will refund the price in full, along with any applicable delivery charges and any reasonable costs you incur in returning the Goods to Us. As long as the issue has been reported as soon as it is noticed and the faulty Products are within their warranties. Your statutory rights are not affected by these Ts&Cs.
5.6 Upon paying for a consultation, a letter shall be raised by us for the attention of your responsible Doctor or GP. This usually enables the majority of clients to obtain any required blood tests through NHS funding. If you are required to pay for your blood tests, then this will be at your own expense, and We shall not be liable or responsible for any additional fees charged. In the event that a consultation with HTMT is booked and paid, because an individual service is being offered and performed, such consultations are regarded as “Customised” and are exempt from any refunds under any circumstances. Any request for refunds of fees are at our absolute judgement, including any “gesture of goodwill” refunds that we may agree to, depending on the circumstances.
6. 0 Restrictions as to content and use our services:
6.1 We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to suspend or terminate users, and to reclaim any usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (a) satisfy any applicable law, regulation, legal process or governmental request, (b) enforce the Terms, including investigation of potential violations (c) detect, prevent, or otherwise address fraud, security or technical issues, (d) respond to user support requests, or (e) protect the rights, property or safety of our Services, users and the public at large.
6.2 You may not do any of the following while accessing or using the Services: (a) access, or attempt to tamper with, or use non-public areas of the Services, Our storage or computer systems; (b) probe, scan, or seek to ‘test’ the vulnerability of our system or network or breach or circumvent any security or authentication measures; (c) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available access we give You, unless you have been specifically allowed to do so in a separate agreement with Us. ‘Scraping’ the Services without our prior consent of is expressly prohibited; (d) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (e) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, Trojan, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of any prejudicial to the smooth operation of our Services (f) impersonate our Service or cause any ‘copy-cat’ app or website to be created that appears, looks or purports to be providing our Service.
7. 0 Copyright, IP and Counterfeits Policy Statement:
7.1 We always seek to respect the intellectual property rights of others. We encourage and expect our Service Users to do the same. We will robustly respond to any given notices of alleged copyright infringement that comply with applicable law and are properly provided to us.
7.2 If you believe that any Content on our website has been copied in a way that constitutes copyright infringement, please provide us with the following information: (a) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (d) your contact information, including your address, telephone number, and an email address; (e) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and, under penalty of perjury or other related penalties, that you are authorised to act on behalf of the copyright owner.
7.3 We reserve the right to remove any Content without prior notice, at our sole discretion, and without any liability to you. We reserve the absolute right to terminate a user’s account if the user is determined in our absolute judgement, to be a repeat infringer or continued risk to our platform or other Users.
7.4 The copyright, trademarks and trading styles of any third party mentioned or displayed by us via our Services is hereby and expressly acknowledged as belonging to their respective owners.
7.5 We do not knowingly allow counterfeit or imitation Products to be sold via our website. All Products are carefully featured and comply with the latest safety standards applicable. As with any new hair or skin treatment, you are advised to conduct a ‘patch test’ of the Product on your skin or scalp, to ensure the formula agrees with you, before conducting a fuller regime use.
8.0 Termination or Ending of These Terms:
8.1 The Terms will continue to apply whilst you use our Services, unless terminated by us or discontinued or terminated by you by deactivating your account/s and discontinuing your use of our Services. In order to use the Services You will need to open an account with our website. You do not need to specifically inform us when you start or stop using the Account or Services. If you stop using our Services without deactivating your accounts, your accounts may be deactivated due to prolonged inactivity (3 months or more). In such event, we reserve the right to reclaim any username registered and used with that account and/or refuse to renew any future registrations from you in our absolute judgement.
8.2 We may suspend or terminate your accounts or site access, or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (a) you have violated these Terms (b) you create risk or possible legal liability exposure for us or our other Users; (c) our provision of the Services to You is no longer commercially viable (d) You owe any commissions or amounts on Your Account for using Our Services. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access it. In any event, nothing shall affect our rights to change, limit or stop the provision of the Services without prior notice to you.
9.0 Disclaimers and Limitations of Liability:
9.1 You hereby give and grant no responsibility or liability for your actions or use of the Services or consequences thereof to our company, service, any subsidiaries, affiliates, related companies, individual officers, directors, shareholders, employees, agents, representatives, partners, and licensors. We are not permitted to exclude any liability that is prohibited from exclusion under the laws of England & Wales.
9.2 The Services are only available “as-is”. Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “as is” and “as available” basis. We disclaim any and all warranties whether express or implied of any usefulness, merchantability, claims or representations or fitness for purpose, accuracy or stability of any product or commercial service that may be highlighted, listed, shown, promoted or otherwise posted using our Services.
9.3 We shall operate the Website and provide the services set out on the Website with reasonable skill and care appropriate to our industry standards.
9.4 We shall not be liable for any personal taste dissatisfaction the Subscriber may suffer in connection with the Website and/or the use of our Services.
9.5 Nothing in these Terms shall exclude or limit our liability for (a) death or personal injury caused by our negligence (as such term is defined by the Unfair Contract Terms Act 1977 – UK only); (b) fraud; (c) misrepresentation as to a fundamental matter; or (d) any liability which cannot be excluded or limited under applicable law.
9.6 Subject to the foregoing, we will not be liable or responsible to you or any third person for any amount or kind of loss or damage that may result (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type, and whether in tort (including without limitation negligence, contract or otherwise) in connection with the services offered by our Website itself in any way or in connection with the use, inability to use or the results of use of our Services.
9.7 By agreeing to these Terms, You agree to fully and effectively indemnify us against any and all third party claims, costs, losses and/or liabilities relating to these Terms of Service (TOS) and your usage of our Services or actions in relation to them. In any event, you agree that any aggregate amount of any discovered liability upon us shall not and never shall exceed the sum of £100 (one hundred Pounds GBP).
10.0 General Terms:
10.1 A waiver of any right under these Terms is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.
10.2 In the event that any provision of these Terms is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of this are received by either of the parties from any relevant competent authority, it may be severed from these Terms, but the remaining provisions of these Terms shall remain in full force and effect.
10.3 These Terms, and any document referred to herein, represent the entire agreement between us and the Member for the provision of our services and supersede any prior agreement, understanding or arrangement between the parties, whether made orally or in writing, in relation to the services.
10.4 The User acknowledges that, in entering into this Contract with Us on these Terms, that it has not relied upon any representation, undertaking or promise by Us, or been implied from anything said or written between the parties prior to this contract being finalised, except as expressly stated in these Terms.
10.5 The Member shall have no remedy in respect of any untrue statement made by any Agent or Sub- Contractor of HTMT, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the User’s only remedy shall be for breach of contract as provided in these Terms.
11.0 Contact Details, Service of Notices & Correspondence:
11.1 The address for the service of any notices or correspondences is HTMT Ltd who’s registered office is at Andrew James House, Bridge Road, Ashford, Kent, TN23 1BB. Our contact telephone number is 020 7299 0383 (International enquirers dial +44 20 7299 0383). You can contact us by writing to the address above. You can also write to us at firstname.lastname@example.org however, we do not accept ‘service of documents’ (legal documents) by email.
12.0 Severability & Effect of Terms:
12.1 These Terms are made only for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else who is not a party to it and the provisions of the Contract (Rights of Third Parties) Act 1999 shall not apply (UK only).
13.0 Determination & Legal Jurisdiction:
13.1 Although Our Company is based in the United Kingdom of Great Britain & Northern Ireland, it can be accessed and used across the EU and internationally. These Terms and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or any subject matter contained within therein.
14.0 Updating, alteration, amendment or variation of Terms:
14.1 We reserve in our absolute judgement, the right to alter, amend or change these Terms of Service at any time. These Terms of Service were last updated on 01 March 2016.
Company no. 0819 8910. VAT Registered no 190 8865 65. All prices inclusive of VAT.